Contact US
FREQUENTLY ASKED QUESTIONS
Answer:
Yes, we strive to ensure that the product you receive matches the picture shown on our website. However, since our products are made from natural ingredients, there may be slight variations in color, texture, or packaging due to the artisanal nature of our production. Rest assured, the quality and benefits of the product remain consistent. If you have any concerns about your order, feel free to contact us for assistance.
Answer:
You can view your sales receipt in the confirmation email sent to you after completing your purchase. If you can't locate the email, please check your spam or junk folder. Alternatively, log in to your account on our website, go to the "Order History" section, and you’ll find your sales receipts there. If you need further assistance, feel free to contact us.
Answer:
To return an item, please follow these steps:
- Review our Return Policy to ensure your item qualifies for a return. Please note that used items or items with the seal opened are not returnable for hygiene and safety reasons.
- Contact our customer service team through the Contact Us page to initiate the return process.
- Pack the item securely in its original packaging and include the receipt or proof of purchase.
- Ship the item to the return address provided by our team.
Once we receive and inspect the returned item, we’ll process your refund or exchange if applicable. If you have any questions, feel free to reach out!
Answer:
Yes, we aim to restock items marked as "out of stock" as quickly as possible. However, since our products are crafted using natural ingredients, availability can sometimes depend on seasonal factors or ingredient sourcing. To stay updated, you can sign up for restock notifications on the product page or contact us for more information.
Answer:
We currently offer shipping to [list of countries/regions the business ships to]. You can select your shipping destination during the checkout process. If your location isn’t listed, please contact us, and we’ll do our best to assist you. Note that shipping rates and delivery times may vary depending on the destination.